Privacy policy

To customers, prospective customers and visitors to the website www.centrale-ite.fr (the ‘Website’).The European Union has amended the laws governing the collection and use of your personal data, i.e. any information relating to an identified or identifiable natural person.Sun Distribution, the company that operates the Centrale ITE brand, is taking this opportunity to place you at the heart of its policy. It explains to you, clearly and transparently, what information it collects about you and how it uses your personal data, and informs you of your rights.That is the purpose of this document. Whenever we consider it appropriate, we will ask you to give your consent directly, for example by ticking a box or filling in a field.Wherever we have deemed it necessary, we have included information notices reminding you of your rights and referring you to this document. We know that these measures are designed to reassure you and enable you to browse our website with complete confidence.


Privacy Policy

Centrale ITE attaches great importance to the protection of your personal data. It undertakes to process it in accordance with the General Data Protection Regulation (GDPR) and the applicable French regulations.

Data Controller

The data controller is Sun Distribution, a simplified joint-stock company (SAS) with a share capital of €1,000, registered with the Romans Trade and Companies Register under number 791 492 580. Its registered office is situated at 91 allée des Sapins, 26500 Bourg-lès-Valence. Centrale ITE is a brand of Sun Distribution. For any enquiries regarding your personal data, please contact us at: contact@centrale-ite.com.

Data collected

We collect the data you provide to us directly when you use our Website or our services, in particular: surname, first name, title; postal address, delivery or site address, email address, telephone number;for business customers: company name, SIRET number, intra-Community VAT number, job title; information relating to your insulation project, provided when requesting a quote or via our calculation tools (type of substrate, surface area, proposed insulation material, etc.) ; information relating to your orders, payments and deliveries; browsing data (IP address, cookies, technical information); information provided via our contact forms, quote request forms or newsletter subscription forms. We never collect your bank details: payments are processed directly by our secure payment service providers.

Purposes of data processing

Your data is used to: manage your orders, invoicing and delivery (performance of the contract); prepare and follow up on your quote requests (pre-contractual measures) ; responding to your enquiries and requests for technical advice; managing your customer account, whether private or business; sending you our newsletter and commercial offers where you have given your consent (consent); measuring the performance of our email campaigns where you have agreed to tracking of opens (consent);compiling statistics on traffic to our Website (consent);improving our services and ensuring the security of the Website (legitimate interest);complying with our legal obligations, in particular accounting and tax obligations (legal obligation).

Email tracking (tracking pixel)

Where you have given your consent, the emails we send you may contain a tracking pixel. This enables us to measure whether they have been opened, as well as certain interactions, such as clicks. We use this information to measure the performance of our campaigns and improve our communications. You may withdraw your consent to the tracking of email opens at any time, either via the link provided for this purpose in our emails or by contacting us.

Personalised advertising

With your consent, certain data about you, including your email address, may be used to create custom or lookalike audiences on Meta platforms (Facebook and Instagram) and via Google Ads’ Customer Match. The aim is to show you more relevant adverts. The data transmitted is hashed beforehand, in accordance with the procedures implemented by these platforms.

Recipients of the data

Your data is accessible only to authorised personnel at Sun Distribution and to subcontractors involved in our business activities, including: WooCommerce (online shop management); Brevo (sending emails and newsletters); Google (Analytics, Tag Manager and Google Ads); Meta Platforms (Facebook and Instagram); Stripe / PayPal / Société Générale (payments); our carriers and logistics providers, for the delivery of your orders to your building site or home; OVH Cloud (website hosting) and our technical service providers.Some of these service providers, such as Google or Meta, may transfer data outside the European Union. These transfers are governed by appropriate safeguards: an adequacy decision by the European Commission or standard contractual clauses. Your data is never sold or passed on to third parties for commercial purposes.

Cookies

Our Website uses cookies and other trackers to ensure it functions properly, to measure its audience and to personalise content and adverts. The placement of non-essential cookies is subject to your consent, which is collected via our Complianz cookie manager. You can change your preferences at any time via the ‘Manage my cookies’ link at the bottom of the page.

Retention period

Your data is retained only for as long as is necessary for the purposes for which it is processed, and in accordance with applicable legal obligations:customer data: for the duration of the commercial relationship, then for three years following your last purchase;invoices and accounting documents: ten years, in accordance with the Commercial Code;quotation requests not followed by an order: three years from the date of the request;marketing data: until you withdraw your consent or, failing that, for a maximum of three years after your last contact with us;cookies: for a maximum of thirteen months.

Your rights

In accordance with the GDPR, you have the following rights regarding your data: the right of access, rectification, erasure, restriction, objection and data portability. You may also withdraw your consent at any time where processing is based on consent. To exercise your rights, please contact us at contact@centrale-ite.com, or by post at: Sun Distribution – Centrale ITE, 91 allée des Sapins, 26500 Bourg-lès-Valence.If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the CNIL (www.cnil.fr).